Shipping and Returns

Shipping Information

WhoSmellsGood offers standard flat rate shipping of $6.95 per order. Orders are typically processed within one business day and are delivered within 4-5 business days.

Free Shipping promotions are frequently featured on our site; check our homepage for coupon codes or sign up for our emails to stay up-to-date on our current coupon codes and other promotions.

In the event the shipping of your order becomes delayed, we will contact you immediately to assist and discuss available options.

We apologize for the inconvenience, but we do not ship to international addresses at this time.

 Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Updated November 19, 2016.